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WABA Wallet Recharge & Balance Management

Summary​

To ensure uninterrupted message delivery, your WhatsApp Business numbers must maintain a positive prepaid messaging balance. Outbound marketing broadcasts, automated appointment alerts, bot interactions, and agent replies require available wallet credits to dispatch templates and maintain active conversation windows with Meta.

Wabixo's Wallet Management System (/dashboard/billing?tab=overview) provides per-number balance tracking, instant top-ups via multiple payment gateways, transparent GST calculations, and automated low-balance protections.

Accessing Wallet Management​

  1. In the top navigation bar, click Billing (/dashboard/billing).
  2. By default, the page opens to the Overview tab (?tab=overview).
┌────────────────────────────────────────────────────────────────────────────────────────┐
│ BILLING & WALLET OVERVIEW                                                              │
├──────────────────────────┬──────────────────────────┬──────────────────────────────────┤
│ CURRENT PLAN             │ CONVERSATION BALANCE     │ ACTIVE WHATSAPP NUMBERS          │
│ Connect (₹1,799/mo)      │ ₹ 8,450.00               │ 3 Phone Lines Active             │
│ Renews in 18 days        │ Total across all lines   │ All synchronized with Meta       │
│ [ 🔄 Renew Plan ]        │ [ ⚡ Recharge Wallet ]   │                                  │
└──────────────────────────┴──────────────────────────┴──────────────────────────────────┘

1. Inspecting Live Phone Line Balances​

Directly beneath the summary cards, the Phone Numbers Grid displays dedicated cards for every connected WhatsApp line:

┌───────────────────────────────────────┐
│ Main Branch Sales            [Active] │
│ +91 98765 43210                       │
│                                       │
│ ₹ 5,200.00                   Balance  │
│                                       │
│ [ + Add Balance ]                     │
└───────────────────────────────────────┘

Phone Line Card Details:​

  • Phone Line Name: Internal identifier assigned to the number (e.g. Main Branch Sales or Support Desk).
  • WABA Number: Official international E.164 phone number.
  • Status Badge: Confirms whether the line is currently Active and connected to Meta's Cloud API.
  • Balance: Real-time available balance in Indian Rupees (₹).
  • Add Balance Button: Launches the targeted recharge checkout modal for that specific number.

2. Step-by-Step Wallet Recharge Workflow​

Adding balance to any phone line takes less than a minute:

Step 1: Launch the Recharge Modal​

  1. On the specific phone line card you wish to top up, click Add Balance (or click the primary Recharge Wallet button in the header card).
  2. The Billing Checkout Modal opens.

Step 2: Choose Recharge Amount​

Select a pre-set amount or enter a custom sum:

  • Quick Presets: ₹500, ₹1,000, ₹2,500, ₹5,000, ₹10,000, ₹25,000.
  • Custom Amount Input: Type any custom amount (minimum ₹200).

Step 3: Apply Coupon Code (Optional)​

If you have an authorized promotional code:

  1. Enter your code in the Coupon Code field.
  2. Click Apply.
  3. The system validates the coupon with the server (/portal/coupons/validate) and recalculates your total payable sum.

Step 4: Review Itemized Tax Breakdown​

The checkout dialog presents a transparent tax calculation:

  • Recharge Amount: The exact net value that will be credited to your messaging wallet.
  • GST (18%): Government statutory tax (CGST 9% + SGST 9% or IGST 18%).
  • Total Amount Payable: Final amount debited at checkout.

Step 5: Select Payment Gateway & Complete Checkout​

Choose your preferred gateway:

  • Razorpay: UPI (Google Pay, PhonePe, Paytm, BHIM), Credit/Debit Cards (Visa, MasterCard, RuPay, Amex), and 50+ Netbanking options.
  • Paytm: Paytm Wallet, Paytm UPI, Netbanking, and Cards.

Upon successful authorization, your wallet balance is credited in real time. The Payment Success Modal confirms the transaction and displays the receipt reference number.

3. Low-Balance Safeguards & Campaign Protection​

To ensure scheduled broadcasts and customer service workflows are never interrupted:

Broadcast Pre-Flight Balance Validation​

When scheduling a broadcast in the Marketing Campaign Wizard (/dashboard/campaigns):

  1. Wabixo automatically calculates the estimated message cost based on recipient audience count and template category.
  2. If your target phone line's wallet balance is insufficient, the wizard flags the shortage and offers a 1-click Quick Recharge shortcut before allowing dispatch.

Automated Campaign Pausing​

If a high-volume broadcast is actively sending and the wallet balance reaches ₹0:

  • The system automatically pauses the campaign queue.
  • Unsent messages are held safely without failing.
  • Once credits are added, the campaign resumes automatically from the exact point it paused.

4. Customer Support AI Agent Playbook & FAQs​

Use this knowledge base to resolve customer inquiries regarding wallet balances, recharges, and payment gateways.

Q1: "Why was 18% GST added to my wallet recharge amount?"​

Resolution: Under Indian tax laws, telecommunication messaging services and software platforms are subject to an 18% Goods and Services Tax (GST). If your organization has uploaded a verified GST certificate in Billing > GST Document, your tax invoices will include your company's GSTIN, allowing your finance team to claim 100% Input Tax Credit (ITC) on tax filings.

Q2: "Can I transfer wallet credits from one WhatsApp number to another?"​

Resolution: For accounting accuracy and Meta billing compliance, balances are maintained independently per WhatsApp Business Number ID (waba_number_id). Please top up the specific phone line that will be dispatching your campaigns.

Q3: "My payment succeeded on UPI, but my wallet balance hasn't updated yet. What should I do?"​

Resolution:

  1. Click the Refresh button in the top right corner of the Billing page.
  2. Check Billing > Transaction History to verify if the payment status is marked Completed or Pending.
  3. In rare cases where bank gateway callbacks are delayed, transactions update within 5 to 10 minutes. If the balance does not reflect after 15 minutes, share your payment reference ID with our support team to verify the gateway transaction.

Q4: "What is the minimum wallet recharge amount?"​

Resolution: The minimum recharge amount is ₹200. You can also choose from standard presets such as ₹500, ₹1,000, ₹2,500, ₹5,000, or higher.