Subscription Plans, Upgrades & Dynamic Add-Ons
Summary
Wabixo offers tiered subscription plans engineered for different business scales—from single salon branches using Invoay POS to high-growth multi-agent teams and enterprise clinic networks.
The Plans & Add-Ons System in /dashboard/billing consists of two dedicated tabs:
- Plans & Pricing (
/dashboard/billing?tab=plans): Compare the three active subscription tiers (Launch, Connect, and Scale), toggle between Monthly and Annual billing cycles, and execute self-service pro-rata upgrades or downgrades. - Add-Ons (
/dashboard/billing?tab=addons): Flexibly expand your workspace capacity with additional agent seats or modular feature add-ons without needing to jump to a higher subscription tier.
1. Official Subscription Plans Comparison
Wabixo provides three active subscription tiers, alongside a legacy tier for existing users:
┌────────────────────────────────────────────────────────────────────────────────────────┐
│ SUBSCRIPTION PLANS & PRICING (/dashboard/billing?tab=plans) │
├──────────────────────────┬──────────────────────────┬──────────────────────────────────┤
│ LAUNCH │ CONNECT │ SCALE │
│ Founding POS Lock │ Most Popular │ Enterprise │
│ ₹ 799 / month │ ₹ 1,799 / month │ ₹ 4,999 / month │
│ (₹7,670 / yr on Annual) │ (₹17,270 / yr on Annual) │ (₹47,990 / yr on Annual) │
│ │ │ │
│ • 3 Free Seats Included │ • 5 Free Seats Included │ • 10 Free Seats Included │
│ • Extra seat: ₹149/mo │ • Extra seat: ₹129/mo │ • Extra seat: ₹99/mo │
│ • API: 60 req/min │ • API: 300 req/min │ • API: 1,000+ req/min │
│ │ │ │
│ [ Current Plan ] │ [ Upgrade Plan ↗ ] │ [ Upgrade Plan ↗ ] │
└──────────────────────────┴──────────────────────────┴──────────────────────────────────┘
Detailed Tier Matrix & Features
| Feature / Resource | Launch Plan (plan-launch-pos) | Connect Plan (plan-connect-general) | Scale Plan (plan-scale-enterprise) |
|---|---|---|---|
| Target Organization | Founding Invoay POS customers, single branch retail. | Growing businesses, sales teams, multi-agent support. | Multi-location clinics, high-volume retail chains, agencies. |
| Monthly Pricing | ₹ 799 / month | ₹ 1,799 / month | ₹ 4,999 / month |
| Annual Pricing (Save ~20%) | ₹ 7,670 / year | ₹ 17,270 / year | ₹ 47,990 / year |
| Included Agent Seats | 3 Free Seats | 5 Free Seats | 10 Free Seats |
| Additional Seat Pricing | ₹ 149 / seat / month | ₹ 129 / seat / month | ₹ 99 / seat / month |
| API Rate Limit | 60 requests / minute | 300 requests / minute | 1,000+ requests / minute |
| Meta Markup Rate | ₹0.96 marketing / ₹0.16 utility | ₹0.94 marketing / ₹0.14 utility | ₹0.92 marketing / ₹0.12 utility |
| Team Inbox | Shared Multi-Agent Inbox | Shared Multi-Agent Inbox | Advanced Enterprise Routing |
| POS Integration | Invoay POS Booking Sync & Reminders | Full POS Sync & Auto-Followups | Bespoke POS & ERP Webhook Integrations |
| Bot Automation | Linear Bot (Keywords & Buttons) | Full Drag-and-Drop Visual Bot Builder | Custom Bot Scripting & Drip Sequences |
| Marketing Campaigns | Basic Broadcasts (Text & Buttons) | Carousels, Catalogs, WhatsApp Pay | High-Throughput Parallel Dispatch (>100k) |
| Ad Tracking | Standard link tracking | Meta Click-to-WhatsApp (CTWA) & ROAS | Advanced Multi-Campaign Attribution |
| Roles & Permissions | Standard Roles (Admin & Agent) | Custom RBAC Roles & Granular Matrix | Full Enterprise Hierarchy & Departments |
| Support SLA | Self-serve + WhatsApp Support | Priority Live Chat Support | Dedicated Account Manager + 99.9% Uptime |
[!NOTE] Lite Plan (Legacy): Lite is a closed legacy tier for single-user Invoay POS accounts. It is only displayed in the billing portal if your workspace is currently active on that plan.
2. Monthly vs. Annual Billing Cycles
At the top of the Plans tab, a toggle allows you to switch between Monthly and Annual billing:
- Monthly Billing (30 Days): Flexible pay-as-you-go subscription.
- Annual Billing (365 Days): Pay upfront for 12 months and save ~20% compared to monthly renewals (e.g. Connect costs ₹17,270/year instead of ₹21,588). Extra seat pricing is also discounted on annual plans.
3. Self-Service Plan Switching
Wabixo supports instant, automated plan upgrades and downgrades without requiring manual support tickets.
A. Upgrading Your Plan (Pro-Rata Credit)
When moving to a higher subscription tier (e.g. from Launch to Connect mid-cycle):
- In the Plans & Pricing tab (
?tab=plans), click Upgrade Plan on your chosen tier. - The Pro-Rata Quote Modal automatically calculates your balance:
- Remaining Days Credit: The unused monetary value of your current plan is credited toward the new plan.
- Charge Amount: The price of the target tier.
- Tax Calculation: CGST/SGST/IGST (18%) and platform fee.
- Net Amount Due: You pay only the prorated difference.
- Select your gateway (Razorpay or Paytm) and complete payment.
- The new plan features, additional seats, and elevated API rate limits activate immediately.
B. Downgrading Your Plan
If you choose to switch to a lower tier:
- Click Select Plan on the lower tier.
- The Downgrade Warning Modal opens:
- Downgrading mid-cycle does not issue cash refunds or credit roll-overs; remaining unused value on your current plan is forfeited upon switching.
- The downgrade applies at the end of your active billing period.
- Review the terms and confirm the downgrade.
4. Dynamic Add-Ons (/dashboard/billing?tab=addons)
When an organization needs extra team capacity or specialized features without upgrading their entire subscription tier, the Add-Ons Tab provides modular options:
┌────────────────────────────────────────────────────────────────────────────────────────┐
│ DYNAMIC ADD-ONS CENTER (/dashboard/billing?tab=addons) │
├────────────────────────────────────────────────────────────────────────────────────────┤
│ ┌───────────────────────────────────────┐ ┌─────────────────────────────────────────┐ │
│ │ 👥 Additional Agent Seats │ │ 🤖 AI Agent (BYOK) │ │
│ │ Expand your frontline support team │ │ Autonomous customer service AI │ │
│ │ Select Slots: [ - ] 3 [ + ] │ │ Bring your own API key │ │
│ │ Live Pro-Rata Quote: ₹ 285.00 │ │ Instant activation │ │
│ │ [ ⚡ Purchase Seats ] │ │ [ ⚡ Purchase Add-On ] │ │
│ └───────────────────────────────────────┘ └─────────────────────────────────────────┘ │
└────────────────────────────────────────────────────────────────────────────────────────┘
1. Additional Agent Seats (ADDITIONAL_USER / extra-users)
- Capacity Selector: Choose from 1 to 10 additional seats using the increment/decrement counter.
- Live Pro-Rata Calculation: SAPI calculates the exact cost based on the number of days remaining in your active billing cycle, ensuring you only pay for the remaining term.
- Immediate Crediting: Once checkout is complete, new seats appear instantly in Settings > Team Management, ready to be assigned to colleagues.
2. AI Agent BYOK (AI_AGENT_BYOK)
- Enables the autonomous conversational AI Agent module using your own LLM provider API credentials.
- Can be purchased directly or unlocked via deep-link from the AI Agent settings screen.
5. Customer Support AI Agent Playbook & FAQs
Use this knowledge base to resolve customer inquiries regarding plan tiers, upgrades, and add-on seats.
Q1: "How much does the Launch plan cost and how many seats are included?"
Resolution: The Launch Plan costs ₹799 per month (or ₹7,670 per year on annual billing, which saves 20%). It includes 3 free agent seats, an API rate limit of 60 req/min, POS booking sync, linear bot automation, and team inbox access. Extra agent seats cost ₹149/seat/month.
Q2: "Can I buy 2 extra agent seats without upgrading from Launch to Connect?"
Resolution: Yes! You do not need to upgrade your entire plan. Go to Billing > Add-Ons (
/dashboard/billing?tab=addons), select Additional Agent Seats, use the counter to choose 2 slots, and click Purchase Seats. The system calculates a prorated charge for the remaining days of your current billing cycle.
Q3: "How does the pro-rata upgrade credit work when I upgrade mid-month?"
Resolution: When you upgrade your plan (e.g. from Launch to Connect), Wabixo calculates the unused days remaining on your existing plan and subtracts that value as a credit against the price of your new plan. You only pay the net prorated difference plus GST.
Q4: "Do I lose my data or templates if I downgrade my plan?"
Resolution: No. Downgrading does not delete your customer contacts, conversation history, or Meta-approved WhatsApp templates. However, access to advanced features (such as the Visual Bot Builder, CTWA Ad ROAS tracking, or AI conversational reports) will be restricted to what is supported on your new tier once the downgrade takes effect.