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Billing & Plans

3 topics in this section

WABA Wallet Recharge & Balance ManagementTo ensure uninterrupted message delivery, your WhatsApp Business numbers must maintain a positive prepaid messaging balance. Outbound marketing broadcasts…Read article →Subscription Plans, Upgrades & Dynamic Add-OnsWabixo offers tiered subscription plans engineered for different business scales—from single salon branches using Invoay POS to high-growth multi-agent teams…Read article →GST Document Center & Transaction HistoryWabixo provides corporate tax compliance auditing and transaction history tracking across your entire workspace.Read article →

About this section

Billing, Plans & Wallet Architecture

Summary​

Wabixo's Billing & Subscriptions Hub (/dashboard/billing) is the centralized financial control center for your organization's messaging expenditures, prepaid WhatsApp balances, platform subscription licenses, add-on resources, and corporate tax compliance.

Operating on the official WhatsApp Business Platform requires understanding two separate financial layers:

  1. Platform Subscription Plan: The software license (Launch, Connect, or Scale) that governs team seats, automation workflows, CRM tools, API rate limits, and analytics capabilities.
  2. Prepaid WhatsApp Messaging Wallet: The per-WABA prepaid credit balance from which Meta conversation charges and template dispatches are deducted in real time.

Accessing the Billing Center & Permissions (RBAC)​

  1. Log in to the Wabixo dashboard using an account with billing authorization.
  2. In the top global navigation bar, click Billing (or navigate directly to /dashboard/billing).

Granular Billing Permissions Matrix​

Access to financial operations is strictly regulated by role-based permissions in Settings > Roles & Permissions:

Internal Permission FlagDescription & ScopeDefault Roles
CanManageBillingFull master access to subscription plans, wallet recharges, add-on purchases, and invoices.Owner, Admin
CanViewInvoicesRead-only permission to inspect billing transaction history and download tax documents.Owner, Admin, Billing Manager
CanRenewPlanPermission to initiate periodic subscription renewals via Razorpay or Paytm.Owner, Admin
CanChangePlanPermission to execute pro-rata upgrades or term downgrades between plans.Owner, Admin
CanRechargeWalletPermission to add prepaid balance to specific WhatsApp Business numbers.Owner, Admin, Billing Manager
CanBuyAdditionalUserPermission to purchase extra agent seats beyond the base plan limit.Owner, Admin
CanBuyAddonPermission to purchase modular add-ons (such as AI Agent BYOK).Owner, Admin

[!NOTE] Staff Payment Restriction: Under organizational security governance, internal restricted Invoay staff members (isRestrictedInvoayStaff) are prevented from executing payments or modifying financial billing profiles.

The 5 Core Billing Tabs​

The Billing Hub organizes financial administration into five specialized tabs:

Billing & Plans Hub (/dashboard/billing)
├── 1. Overview (`?tab=overview`)               # Plan status, Total wallet balance, Per-number WABA cards, Quick recharge
├── 2. Plans & Pricing (`?tab=plans`)           # Launch, Connect, Scale comparison cards, Monthly/Annual toggle, Pro-rata upgrades
├── 3. Add-Ons (`?tab=addons`)                  # Additional user seats slider (1-10), AI Agent BYOK, Modular capabilities
├── 4. Transaction History (`?tab=history`)     # 3 audit ledgers: Wallet recharges, Plan renewals, and Plan changes
└── 5. GST Document (`?tab=profile`)            # Corporate GST certificate upload, preview, download, and replacement (PDF/PNG/JPG)

1. Dual-Tier Billing Model Explained​

To manage costs effectively, it is essential to distinguish between the software subscription and the messaging wallet:

Financial DimensionPlatform Subscription PlanPrepaid WhatsApp Messaging Wallet
What It CoversSoftware platform access, team seats, Bot Builder, Broadcast Wizard, Analytics, API access.Meta conversation fees for delivering templates and session messages to customer phones.
Billing FrequencyMonthly (30 days) or Annual (365 days) subscription cycle.Pay-as-you-go prepaid credit balance.
Payment GatewaysRazorpay or Paytm (Cards, UPI, Netbanking).Razorpay or Paytm (Instant top-up).
Deduction MechanismFixed periodic renewal at term expiration.Deducted in real time per outbound template / conversation category.
Balance IsolationOrganization-wide tenant account.Scoped per individual WhatsApp Business Number (WABA).

2. Meta Conversation Categories & Rates​

Prepaid wallet credits are deducted according to Meta's official category rate cards:

  • Marketing Templates: Outbound promotions, seasonal offers, product announcements (~₹0.96 / message in India).
  • Utility Templates: Transactional alerts, order status updates, appointment reminders, billing receipts (~₹0.16 / message in India).
  • Authentication Templates: One-Time Passwords (OTPs) and account security verification codes (~₹0.16 / message in India).
  • Service Conversations: Inbound customer support inquiries replied to within the 24-hour service window.

3. Multi-Number WABA Wallets​

For businesses operating multiple WhatsApp numbers (e.g., separate numbers for sales, customer support, or branch stores):

  • Independent Balances: Every connected WhatsApp number maintains its own dedicated wallet balance.
  • Visual Status Cards: The Overview tab displays individual cards for each phone line showing line name, phone number, Active status badge, current balance in ₹, and an Add Balance button.
  • Aggregated Balance: The top header card calculates total combined messaging liquidity across all phone lines.

4. Documentation Guides in This Section​

Explore detailed step-by-step guides for each billing subsystem:

GuidePrimary Topics Covered
WABA Wallet Recharge & BalancesInspecting phone balances, recharge presets, custom amounts, Razorpay & Paytm gateways, and low-balance safeguards.
Subscription Plans & Add-OnsLaunch, Connect, Scale comparison cards, Monthly vs Annual savings, Pro-Rata upgrades, Downgrade warnings, Additional seats, and AI Agent BYOK.
GST Document CenterOfficial GST Certificate upload, file validation (PDF/PNG/JPG up to 5MB), inline preview modal, download, and replacement.

5. Customer Support AI Agent Playbook & FAQs​

Q1: "Where do I manage my subscription and wallet balance?"​

Resolution: Navigate to Billing in the top navigation bar (/dashboard/billing). Use the Overview tab to recharge wallet balances and the Plans & Pricing tab to manage your software subscription.

Q2: "Why am I seeing an 'Access Restricted' error on the Billing page?"​

Resolution: Financial management requires specific permissions. Your account must have CanManageBilling or CanViewInvoices enabled. Contact your workspace Administrator or Owner to grant you billing access in Settings > Roles & Permissions.

Q3: "Does adding balance to my wallet extend my software plan expiry?"​

Resolution: No. Software subscription renewals and messaging wallet recharges are separate. Recharging your wallet adds credits for WhatsApp message delivery. To renew or upgrade your platform software license, go to Billing > Plans & Pricing or click Renew Plan on the Overview tab.